Privacy Policy

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Privacy Policy

Privacy Policy
Rhino Health and Fitness
Effective Date: 22/7/25

Rhino Health and Fitness ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gym, use our services, or interact with us online or in person.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name, address, date of birth, and contact details (email, phone)

  • Emergency contact details

  • Health information (e.g., medical conditions, injuries, or fitness goals)

  • Billing information (e.g., payment details, invoices)

  • Attendance and booking records

  • Photos or videos for promotional or security purposes

  • Communication preferences and feedback

We only collect sensitive health information with your consent, as required by law, and only when it is necessary to provide our services.

2. How We Collect Information

We collect personal information:

  • Directly from you via forms, membership sign-ups, waivers, and conversations

  • Through our gym management system (e.g., class bookings, check-ins)

  • Through our website or social media platforms

  • When you participate in promotions, challenges, events, or competitions

  • Via CCTV or other security systems on-site (for safety and security)

3. How We Use Your Information

We use your information to:

  • Provide you with fitness services and communicate with you about your membership

  • Ensure your health and safety during participation

  • Process payments and manage billing

  • Improve our services and member experience

  • Send relevant marketing or promotional messages (you can opt out anytime)

  • Comply with legal obligations and resolve disputes if required

4. Disclosure of Information

We do not sell or rent your personal information.

We may share your information with:

  • Service providers or partners who assist in our operations (e.g., payment processors, gym management software)

  • Health professionals (with your consent, if relevant)

  • Legal or regulatory authorities if required by law

All third-party providers are required to maintain the confidentiality and security of your information.

5. Storage and Security

We store your data securely, whether electronically or in paper format, and take reasonable steps to protect it from misuse, loss, unauthorized access, modification, or disclosure.

6. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.

7. Marketing and Communications

We may send you gym updates, health tips, and promotions. You can opt out of marketing emails or texts at any time by following the unsubscribe link or contacting us directly.

8. Online Services and Cookies

If you visit our website, we may collect data through cookies or analytics tools to improve user experience. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect from the date of posting.

10. Contact Us

For any questions, concerns, or requests relating to your privacy, please contact:

Rhino Health and Fitness
7/12-16 mangrove lane taren point 2229

ryan- 0414721082

ryan@rhinohealthandfitness.com.au

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